Order Support

Exchanges, Refunds & Returns

• Seed Cell - How do I return my seed cells
• How do I get a refund?
• How do I return gift items?
• What items can’t be returned?
• How do I return my Birdes?
• What are your returns and refunds policy?

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Pre Order & Backorder

• Are Birdies beds available for pre-order?

General

• How do I assemble my Air-Pot?
• How can I leave a review?
• Can I place an order for someone?
• Can I checkout without creating a new account?
• How can I cancel my pre-order?
• How can I cancel my backorder?

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Received Order Support

• Help it seems some of my panels are scratched.
• Can I get a refund on returned orders?
• Help I am missing hardware from my Birdies order!
• Can I exchange my bed once I received it?
• Help some of my Birdies bed panels are bent!
• What do I do if my bed arrived damaged?

Payments & Coupons

• Can I use Paypal to pay for my order?
• My payment was declined, what do I do?
• Do you offer promotions, discounts & coupons?
• Do I get discounts on large orders?
• What payment methods do you accept?

Shipping & Tracking

• When will my pre-order ship?
• When will my backorder ship?
• Can I track my pre-order?
• Can I track my backorder?
• Where is my pre-order/back-order?
• Can I pick up my order?

See all 12 articles